Deposits & Refunds
Last updated November 3, 2026
Every piece is made to order for you, so my materials and time are committed once work begins. Here is how payments and refunds work.
Payment schedule
- 50% deposit after you accept your quote. This reserves your spot in my queue and covers design time and materials.
- 50% balance due when your piece is finished and approved, before it ships.
Invoices are sent by email and can be paid online by card. Sales tax and shipping are shown as separate lines on your invoice.
Sales tax
Ray's Model Workshop, operated by Rays Model Workshop LLC, is based in South Carolina. Sales tax is added to taxable orders as required by South Carolina law, at the rate for the delivery location. Delivery charges may be taxable on South Carolina orders and are shown separately on your invoice.
Changing your mind
- Before any work begins: the deposit is fully refundable.
- After design work has started: the deposit is non-refundable, because design time and materials have been committed. If a stage has barely started, I'll consider a partial refund at my discretion.
- After you've approved the design and printing has begun: I can't refund the deposit, but I'll always try to work something out with you.
If something isn't right
If your finished piece arrives damaged, or doesn't match the design and painted sample you approved, contact me within 7 days of delivery at ray@raysmodelworkshop.com with photos. I'll repair or remake the piece, or refund you, whichever we agree is best. Please see Shipping & Returns for more.