Shipping & Returns
Last updated November 3, 2026
Finished pieces are packed carefully and shipped only after your final balance is paid.
Ray's Model Workshop is operated by Rays Model Workshop LLC.
Shipping
- Pieces ship by a tracked carrier (such as USPS, UPS, or FedEx) with tracking and insurance.
- Shipping cost is based on size, weight, and destination, and is included in your quote as its own line.
- Your piece ships once the balance is paid, usually within a few business days of final approval.
- Local pickup may be possible in the upstate South Carolina area – ask when you request your quote.
Packaging
Pieces are secured in protective packaging, because paint and fine details are delicate. Please open the package carefully and keep all packing materials until you've checked your piece.
Damage in transit
If your piece arrives damaged, email ray@raysmodelworkshop.com within 7 days of delivery with photos of the piece and the packaging. I'll repair or remake it, or refund you, depending on what we agree is best. Please keep the box until the claim is settled.
Returns
Every item is custom-made for you, so I can't accept returns for change of mind. If there's a problem with the piece, I want to make it right – contact me and we'll sort it out.
Delivery problems
Please make sure your shipping address is correct on your invoice. If a package is lost or delayed, I'll work with the carrier to track it down.